Ticketing Assistant

Location Newcastle upon Tyne
Discipline: Commercial
Job type: Fixed-Term
Job ref: 003042
Published: 14 days ago
Duration: 12 months
Expiry date: 18 Jun 2024 23:59

Ticketing Assistant

Location – Newcastle upon Tyne

Fixed Term – 12 months

Competitive Salary

Closing date: 18 June 2024

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for individual to join our Ticketing team where you will assist in all aspects of the Ticketing operations, providing excellent customer service to supporters either face to face, over the telephone or by email. You will deal with high volumes of general enquires regarding seating, pricing, stadium policies and event details, in a timely manner, referring queries to relevant departments or Ticketing Coordinators as required.

Your impact

You will be experienced in customer service, have strong communication skills and be confident in using Microsoft Office, Word and Excel. Previous experience using CRM/ticketing system is desirable but not essential, as long as you are passionate and willing to learn.

You will need to have a flexible approach to work and be available to work on weekends and evenings, as required. (Home matchdays are played weekends and during the evenings, Monday – Sunday).

About the team

You will join our busy and friendly Ticketing team, reporting to our Assistant Ticketing Manager.

Why choose us?

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.


We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

How to apply

To access the full job description for this role please click here

For further information on this role and about the club and our values please visit our careers page.

Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.

Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.