Premium Client Experience Executive
Permanent
St James’ Park, Newcastle upon Tyne
Competitive Salary
Be part of something bigger. Craft unforgettable experiences at one of football’s iconic homes.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
The Premium Client Experience Executive supports the planning and delivery of exceptional hospitality events and premium client engagement activities across matchdays, non‑matchdays and external venues. The role plays a key part in maintaining strong client relationships, identifying revenue opportunities and ensuring a consistently high standard of service across all premium experience touchpoints.
What you’ll do
- Deliver outstanding service to seasonal and premium clients, acting as a trusted point of contact throughout the season.
- Manage client relationships, resolve issues professionally, maintain accurate CRM records and identify revenue opportunities.
- Coordinate and support premium experience sales and hospitality events across matchdays, non‑matchdays and external events, working closely with internal teams to ensure high‑quality delivery and continuous improvement.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here.
For further information on this role and about the club please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.