Supporter Services Executive

Location Newcastle upon Tyne
Discipline: Commercial
Job type: Fixed-Term
Job ref: 003763
Published: 24 days ago
Expiry date: 04 Oct 2024 23:59

Supporter Services Executive

Newcastle upon Tyne

Fixed Term until June 2025

Competitive Salary

 

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for an individual to join our Supporter Services team where you will help grow the relationship between the Club and individual supporters by providing advice to fans, promoting excellent supporter relations and dealing with fan behaviour issues.

Your impact

You will have clear, engaging and responsive communication skills and are able build rapport with supporters/ customers, with experience in handling difficult customers with sensitivity and professionalism.

Previous experience in a similar role is essential as well as educated to GSCE standard or above.

For further information about the role, please click here.

 

Why choose us?

 

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

 

United As One 

 

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

 

Safeguarding

 

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. 

 

Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.

 

Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.