Supporter Services Executive
Location: Newcastle upon Tyne
Contract Type: Permanent
Salary: Competitive
Closing Date: Tuesday 3rd of February
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for a motivated and customer‑focused Supporter Services Executive to join our Supporter Services team. In this role, you will help grow and strengthen the relationship between the Club and its supporters by providing high‑quality advice, delivering excellent customer care, and supporting a wide range of fan-facing activities. You will be responsible for managing enquiries across multiple platforms, handling feedback and complaints, and ensuring supporters receive timely, effective, and professional responses.
Your impact
In this role, you will communicate with a wide range of supporters across various platforms, ensuring they receive the highest levels of customer service. You will take ownership of enquiries and complaints, working from start to finish to resolve issues. You will support the Supporter Services Manager in implementing the Club’s customer case‑management system, respond to queries relating to ticketing, retail, membership, hospitality, tours, and general Club matters, and work collaboratively with internal teams to deliver smooth, consistent supporter experiences. You will also assist fans face‑to‑face at St James’ Park on matchdays and non‑matchdays, utilise supporter systems and databases to produce useful reporting insights, and proactively identify ways to enhance engagement, retention, and overall supporter satisfaction.
About the team
You will join the Supporter Services team, working closely with colleagues across Ticketing, Retail, Hospitality, and other Club departments. Together, you will help shape the supporter experience and ensure that every fan feels valued, supported, and heard.
Location
This role is based in Newcastle upon Tyne, please note if you live outside the North East, you will either need to commute or relocate for this role.
Why choose us?
We’ve got a range of great benefits and rewards, including:
* Participation in our non-contractual employee bonus scheme
* NUFC life assurance
* Free parking
* Discounts at Shearers Bar and the Club Shop
* Helping Hand – access to free GP appointments, wellbeing resources, legal and financial support
* Pension contribution
* Free lunch, tea, and coffee
* Salary sacrifice schemes including tech, car, cycle to work, and more
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with. As this role involves supporting a wide range of fans and interactions across the Club, it requires an enhanced criminal records check with BLC
How to apply
To access the full job description for this role please click here.
For further information on this role and about the Club and our values, please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.